Return Policy

If for any reason you are not satisfied with your purchase, you can
return the item in its original condition within 7 days of receiving it for a FULL REFUND or an exchange.




The return policy will not be valid if any of the following occurs:
 Security Seal is taken off the merchandise, and the Security Seal is tampered with, the merchandise is tampered with, merchandise is damaged, the material of the merchandise is changed or any other form of misused or mishandle by the purchaser. For the full refund all the material presented with the merchandise must be returned with the merchandise.

Life Time Exchange Policy

Your satisfaction is extremely important to us. We offer an unconditional LIFE TIME EXCHANGE POLICY which entitles you to exchange any jewelry purchased online for another merchandise or store credit.
 
You may only exchange your jewelry for some other jewelry selection or store credit at our Novel Fine Jewerly store.

This is a lifetime policy and can be valid for as long as you own the merchandise. All exchanges have to be accompanied with the original invoice , and be in it's original form.

Please note: 100% exchange within , is valid for jewelry purchased online at jewerlybynovel.com, for purchases made from our store.
Feel free to contact us (1-888-30-NOVEL) for more information on our return procedures.