If you will not be home to sign for your order, We can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

Can you customize a product?

We manufacture all items listed on our site. We can upgrade the diamond for a smaller size or bigger or even change the setting. Please Call or email us for more info.

Why are your prices lower then any other website or a local jewelry store?

As direct diamond importers and jewelry manufacturers, Jewelry By Novel pass the savings directly to you. You benefit with lower prices due to our volume and by having your jewelry created from start to finish by one company.

What is your return policy?

Your satisfaction is our number one priority. If you are not happy with your selection for any reason, you have 7 days to receive a full refund minus shipping. Life Time Exchange Policy

Do you offer financing?

At Jewelry By Novel you have the option to pay with our lay-away program. Our lay-away program allows you to pay 20%, & you could pay the rest within 3 months. If the price goes up, we will honor the price that you paid for. The lay-away program is easy & simple way to save your favorite item and pay for it within 3 months.

Do you charge sales tax?

Jewelry By Novel does not charge sales tax outside of California.

How do you ship my merchandise?

We only use UPS, and all of our packages are insured.